Mobile Apps

Patient Appointment Booking App for a Private Clinic Group

Online booking, automated reminders and digital intake forms that cut no-shows and front-desk phone time.

Overview

Meadowbank Health Clinics is a group of eight private outpatient clinics offering physiotherapy, dermatology and general consultations. Nearly all bookings came in by phone, reception teams were stretched, and missed appointments were costing the group a significant share of clinician time.

The brief

The group wanted a patient-facing app and a simple scheduling back office that would:

  • let patients book, move and cancel appointments themselves
  • send reminders that actually reduce no-shows
  • collect medical history and consent forms before the visit
  • respect clinician availability rules across several sites

What we built

Patients use an iOS and Android app (and a matching web booking page) to choose a service, clinic and clinician, then pick from real available slots. They receive reminders 48 hours and 2 hours before the appointment, with one-tap confirm or reschedule. Before a first visit they complete an intake form and consent in the app, so reception no longer re-keys paper forms.

Clinic staff manage rotas, room allocation and appointment types in a web back office. Clinicians see their day list with the patient's submitted forms attached. Deposits for certain treatments are taken by card at booking time.

Technical approach

The patient app is built with Flutter to share one codebase across iOS and Android. The scheduling engine and back office run on ASP.NET Core with SQL Server on Azure, with data encrypted at rest and in transit, strict role-based access and full audit logs for any access to patient records.

We deliberately integrated with the group's existing practice management system for clinical notes rather than rebuilding it, keeping the project focused on booking and the patient experience. See our mobile app development service for how we approach similar apps in healthcare.

    • Project facts

      • Client

      • Industry

      • Category

      • Duration

      • Completed

      • Services

      • Technologies

        • Flutter

          Flutter lets us ship polished iOS and Android apps from one codebase, with smooth custom UI and near-native performance, often at lower cost than two native apps.

        • ASP.NET Core

          ASP.NET Core is our default framework for secure web applications and REST APIs: fast, cross-platform and well suited to complex business logic and integrations.

        • SQL Server

          SQL Server and Azure SQL power many of our ERP, POS and reporting systems, offering strong transactional integrity, rich tooling and tight integration with .NET.

        • Microsoft Azure

          We design, build and run applications on Microsoft Azure: App Service, containers, Azure SQL, Functions and Azure OpenAI, with security and cost control built in.

      Gallery

      Screenshots & walkthrough

      • Appointment slot picker

      • Clinic day schedule

      • Pre-visit intake form

      Features

      Key features we delivered

      • Real-time self-booking

        Patients see genuine availability by service, clinic and clinician and book in a few taps.

      • Smart reminders

        Push and SMS reminders with one-tap confirm or reschedule help reduce missed appointments.

      • Digital intake and consent

        Medical history and consent forms are completed before the visit and attached to the appointment.

      • Rota and room scheduling

        Staff manage clinician hours, room allocation and appointment types across all sites.

      • Deposits at booking

        Card deposits for selected treatments are taken securely when the appointment is booked.

      • Audit and access controls

        Role-based access and audit logs protect sensitive patient information.

      Case study

      Read the full story

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      What our clients say

      • We used to lose half a day's takings every time a store's broadband went down. Since the new tills went in, outages barely register, and head office can change a price at lunchtime and see it on every shelf-edge promotion by the afternoon.

      Solutions

      Built on our solutions

      • Customer Management Software

        Customer management software that unifies customer profiles, service history, support tickets, loyalty and communication so every team sees the full customer picture.

      • HR Management System

        HR management system for employee records, leave, attendance, onboarding, performance reviews and payroll data, with a self-service app that employees actually use.

      • Restaurant Management Software

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      Services

      Services behind this project

      • Mobile App Development

        Mobile app development for iOS and Android using Flutter, .NET MAUI or native Swift and Kotlin — from product strategy and UX to App Store release and ongoing updates.

      • Custom Software Development

        Custom software development for SMEs and enterprises: bespoke business systems, legacy modernisation and product builds, delivered by an experienced .NET, web, mobile and AI team.

      • CRM Development

        Custom CRM development for sales, account management and service teams — pipelines, customer records, automation and reporting tailored to your sales process and integrated with your systems.

      FAQ

      Frequently asked questions

      • How do you protect patient data in a booking app?

        Data is encrypted in transit and at rest, access is limited by role, and every view of a patient record is logged. We also keep clinical notes in the clinic's existing practice system and only store what booking and intake actually need.

      • Do appointment reminders really reduce no-shows?

        In this project, reminders at 48 hours and 2 hours with a one-tap reschedule option helped reduce no-shows from around 11% to 6%. Making it easy to move an appointment matters as much as the reminder itself.

      More work

      Other projects

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        A custom ERP for a mid-sized metal fabrication manufacturer, connecting sales orders, production planning, inventory, purchasing and finance in one system.

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        A unified education management platform for schools, colleges, universities, and multi-campus institutions, covering admissions, attendance, timetabling, fee management, examinations, academic records, and parent and student portals in one integrated system.

      • Modern POS System for a Regional Retail Chain

        A cloud-connected point-of-sale platform with offline tills, central pricing and real-time stock visibility, built for a 60-store retail chain replacing ageing on-premise terminals.

      Insights

      Related articles

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